Neither do I.
I'm actually in a similar boat at the moment - I work for a mortgage lender in the UK, who was - 3 years ago - bought out by a major American investor. Said investor also owns another - previously rival - firm in the UK.
I'm based in one firm, 10 miles north of the coast, while the bigger, better known other company (now a sister firm, by the way) is in the capital, 40 miles north of me.
They said there were no plans to merge the two, but hey, guess what? 2 months ago they formally announced the closure of our company's office and the move of everybody up to the capital to all work in the same building.
So, we're going to run 2 completely different mortgage lending brands, with two completely separate product ranges covering different types of applicant from the same building. Heck, no, let's run them from the same floor of the same open plan office.
Actually. Let's do even better. Let's unify the backend system so anybody can answer any query about anything. Let's migrate 8-10 years of account data from 3 different systems into one new, unproved, untested system.
Does this sound like fun?
I'm sorry I sound so bitter, but I understand exactly how you must feel right now. "Customer Focal point"? Does that mean "Target for incoming ****"?
Still, while I'm going through the redundancy paperwork (which is why I still haven't themed Bugdar yet, sorry), I managed to get one parting shot in with the chief operating officer (i.e. senior senior senior, above our company senior beancounter). Let me clarify one thing - the project to make the transition is called Project Compass.
Me: Phew. Glad I caught you, I have a question I didn't want to make public.
Him: Sure. Shoot.
Me: Project Compass: is it true that it was named because the board of managers who approved and named it did so because they're lacking direction and needed focus on how to move north?
Punchline to all this? If I make the transition in my current role, with bonus, retention package, travel grant for first year, etc. I earn max of (figure). If I go do the same job at the sister company which is, after all, in the same building, doing just about the same admin work, I'd start on (figure) and be eligible for a bonus taking me higher, rather than maxing out at that. It's not even funny any more.